Terms of service

By accessing our website, requesting a quotation, placing an order or purchasing products or services from Mattys, you agree to these Terms to the extent they apply to your transaction.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable Australian law.

About Mattys

Mattys Pty Ltd ("Mattys", "we", "us" or "our") is an Australian commercial kitchen equipment supplier based in Sydney, New South Wales.

We supply commercial kitchen equipment and related products and may also assist with services including equipment selection, commercial kitchen projects, delivery coordination, installation coordination, finance and after-sales support.

Website Use

The Mattys website is provided to help customers research, compare and purchase commercial kitchen equipment and related products and services.

You must not use the website:

• For unlawful or fraudulent purposes
  

• To interfere with the operation or security of the website
  

• To attempt unauthorised access to our systems
  

• To transmit malicious software or harmful code
  

• To misuse content, pricing, product information or other materials published by Mattys
  

We may take reasonable action to protect our website, customers and systems where misuse is identified.

Product Information

We take reasonable care to ensure product descriptions, specifications, images and other information published on our website are accurate.

Commercial equipment manufacturers may change specifications, components, dimensions, designs or features from time to time.

Product images are provided for general reference and may not always show every specification, accessory or product variation.

Where a particular specification, dimension, connection requirement or feature is important to your purchase, we recommend confirming it with Mattys before ordering.

Equipment Suitability

Commercial kitchen equipment can have specific requirements relating to:

• Electrical supply
  

• Voltage and phase
  

• Gas type
  

• Plumbing
  

• Water supply
  

• Drainage
  

• Ventilation
  

• Exhaust systems
  

• Installation clearances
  

• Access
  

• Production capacity
  

• Intended application
  

Customers should review these requirements before ordering.

If you are unsure whether a product is suitable, please speak with our team before purchasing.

Where you tell us the particular purpose for which equipment is required and rely on our advice or recommendation, any rights that apply under the Australian Consumer Law continue to apply.

Prices

Unless otherwise stated, prices displayed on the Mattys website are in Australian dollars and displayed excluding GST.

GST and applicable delivery charges are calculated during the purchasing or quotation process.

Prices may change from time to time due to changes in:

• Supplier pricing
  

• Foreign exchange
  

• Freight costs
  

• Manufacturer pricing
  

• Product availability
  

• Promotions
  

• Other commercial factors
  

A price displayed on the website does not guarantee that a product remains available at that price until an order has been accepted.

Pricing Errors

We take reasonable steps to keep website pricing accurate.

Occasionally, a genuine pricing, typographical, administrative or technical error may occur.

Where an obvious pricing error is identified before an order has been accepted, Mattys may correct the error and contact the customer.

The customer will then be given the opportunity to proceed at the correct price or cancel the affected item or order and receive a refund of any payment made for that item.

Nothing in this section allows Mattys to avoid obligations arising under applicable law.

Quotes

Quotes issued by Mattys are subject to:

• The validity period stated on the quotation
  

• Product availability
  

• Supplier availability
  

• Applicable freight
  

• Applicable taxes
  

• Any conditions stated on the quotation
  

Unless otherwise stated, a quotation is an offer capable of acceptance subject to the terms specified in that quotation and these Terms.

Where there is an inconsistency between these general Terms and a specific written quotation, project agreement or other written agreement issued by Mattys, the specific written agreement will apply to the extent of the inconsistency.

Orders

Orders may be placed through:

• The Mattys website
  

• Our sales team
  

• Email
  

• An accepted quotation
  

• Other approved ordering channels
  

Customers are responsible for reviewing their order details before confirming a purchase.

This includes checking:

• Product model
  

• Quantity
  

• Dimensions
  

• Specifications
  

• Electrical or gas requirements
  

• Delivery address
  

• Billing information
  

• Required delivery timing
  

Please contact Mattys as soon as possible if you identify an error after placing an order.

Online Order Acceptance

Submitting an online order does not necessarily mean the order has been finally accepted.

Automated order confirmations acknowledge that we have received your order.

Mattys may review an order before final acceptance to confirm matters such as:

• Product availability
  

• Pricing
  

• Delivery feasibility
  

• Payment
  

• Obvious errors
  

• Fraud or security concerns
  

Where we cannot accept an order, we will notify the customer and refund any payment received for the affected order or item.

Stock Availability

Commercial kitchen equipment may be stocked:

• At the Mattys warehouse
  

• By an Australian supplier or distributor
  

• By the manufacturer
  

• At another authorised distribution location
  

Website availability is based on the information reasonably available to us and may change quickly.

If a product is required by a specific date, customers should confirm availability with Mattys before ordering.

Supplier-Direct Products

Some products sold by Mattys are dispatched directly from an Australian supplier, manufacturer or distributor.

This allows Mattys to provide customers with access to a broader range of equipment without every product being physically held at our Sydney facility.

Supplier-direct products may have different dispatch, tracking or delivery arrangements.

Special-Order & Made-to-Order Products

Certain commercial equipment may be:

• Special ordered
  

• Indented
  

• Imported specifically for a customer
  

• Custom fabricated
  

• Modified
  

• Manufactured to order
  

These products may have longer lead times and different cancellation or return conditions.

Customers should carefully review the applicable quotation or order details before approving a special-order product.

Once procurement, fabrication or production has commenced, cancellation may not be possible or reasonable costs already incurred may apply.

Please refer to our Returns & Refunds Policy for further information.

Payment

Payment must be made in accordance with the terms stated on the website, quotation, invoice or other agreement with Mattys.

Payment methods may include:

• Credit or debit card
  

• Direct deposit
  

• Approved finance
  

• Other payment arrangements agreed by Mattys
  

Orders may not be dispatched until required payment conditions have been satisfied.

Deposits

Mattys may require a deposit to:

• Secure stock
  

• Confirm an order
  

• Commence procurement
  

• Commence fabrication
  

• Order special equipment
  

• Commence project-related work
  

The applicable deposit amount and payment requirements will generally be stated on the quotation or invoice.

If an order is later cancelled, treatment of the deposit will depend on the circumstances, order status and reasonable costs already incurred.

Our Returns & Refunds Policy provides further information.

Equipment Finance

Mattys may assist customers with equipment finance, leasing or Rent-Try-Buy options offered by third-party finance providers.

Finance applications are subject to the relevant provider's:

• Eligibility requirements
  

• Approval process
  

• Interest rates or fees
  

• Credit criteria
  

• Terms and conditions
  

Mattys does not guarantee approval of any finance application unless Mattys itself has expressly agreed otherwise in writing.

The finance provider's own agreement governs the finance arrangement between the customer and that provider.

Delivery

Delivery is governed by our Shipping & Delivery Policy together with any specific freight terms stated on your quotation or order.

Delivery timeframes are estimates unless a specific delivery commitment has been expressly agreed in writing.

Commercial equipment may require specialised freight, tailgate delivery, unloading equipment or restricted-access arrangements.

Customers should advise Mattys of unusual delivery requirements before dispatch.

Delivery Access

Customers are responsible for providing accurate information about the delivery location and any known access restrictions.

This may include:

• Stairs
  

• Narrow doorways
  

• Lifts
  

• Loading docks
  

• Restricted delivery hours
  

• Construction-site requirements
  

• Parking limitations
  

• Forklift requirements
  

• Tailgate requirements
  

• Crane requirements
  

• Other access limitations
  

Standard freight generally does not include positioning equipment inside a kitchen or premises unless specifically arranged.

Delivery Timeframes

Mattys will take reasonable steps to provide realistic delivery information based on the information available from our warehouse, suppliers and freight partners.

However, commercial equipment delivery can occasionally be affected by events outside our reasonable control.

Where we become aware of a significant delay, we will provide updated information where reasonably possible and work with the customer on the appropriate next steps.

Any rights available under the Australian Consumer Law continue to apply.

Risk During Delivery

Mattys will arrange delivery in accordance with the agreed freight service.

Responsibility for loss or damage will be determined according to the circumstances of the delivery, the applicable freight arrangement and any rights that apply under Australian law.

Customers should inspect equipment as soon as reasonably possible after delivery and report visible freight damage promptly.

Please refer to our Shipping & Delivery Policy for further details.

Installation

Delivery and installation are separate unless installation is expressly included in the quotation or order.

Commercial equipment may require installation or commissioning by appropriately qualified or licensed persons.

Depending on the equipment, this may include:

• Electricians
  

• Gasfitters
  

• Plumbers
  

• Refrigeration technicians
  

• Equipment technicians
  

• Ventilation contractors
  

• Other specialist trades
  

Customers should ensure installation complies with applicable laws, standards, manufacturer requirements and site conditions.

Mattys may assist with coordinating installation for selected products and projects.

Where installation is performed by an independent third-party contractor, their own terms may also apply.

Commercial Kitchen Projects

For larger commercial kitchen projects, Mattys may provide products or coordinate services beyond ordinary online equipment supply.

These may include:

• Equipment schedules
  

• Kitchen planning
  

• Layouts
  

• Procurement
  

• Stainless steel
  

• Refrigeration
  

• Cool rooms
  

• Installation coordination
  

• Specialist trades
  

• Project-related services
  

Larger projects may be governed by a separate quotation, scope of works, project agreement or contract.

Where a project document contains terms specific to that project, those terms will apply in addition to these Terms.

Project Changes & Variations

Changes requested after a project, fabrication or equipment order has been approved may affect:

• Price
  

• Delivery timing
  

• Manufacturing
  

• Freight
  

• Installation
  

• Other project requirements
  

Where additional work or cost is required, Mattys will seek agreement to the relevant variation before proceeding where reasonably practical.

Returns, Cancellations & Refunds

Returns, change-of-mind requests, cancellations and refunds are governed by our Returns & Refunds Policy and applicable Australian law.

Different conditions may apply to:

• Change-of-mind returns
  

• Faulty products
  

• Special-order products
  

• Fabricated products
  

• Used equipment
  

• Products that have been installed or commissioned
  

Nothing in our Returns & Refunds Policy or these Terms excludes any rights that cannot lawfully be excluded.

Faulty Products

If you believe equipment purchased from Mattys is faulty, contact our After-Sales & Customer Care team.

We may require information reasonably necessary to investigate the issue, including:

• Order or invoice number
  

• Model
  

• Serial number
  

• Description of the issue
  

• Photos
  

• Videos
  

• Installation information
  

• Technician reports where relevant
  

The appropriate remedy will depend on the circumstances, applicable warranty conditions and any rights available under the Australian Consumer Law.

Manufacturer Warranties

Many products supplied by Mattys include a manufacturer's warranty.

Warranty periods and conditions vary by brand and product.

Manufacturer warranties are additional to any consumer guarantee rights that may apply under Australian law.

Where appropriate, Mattys can assist customers with warranty requests and coordination with the relevant manufacturer, supplier or authorised service agent.

Limitation of Liability, Equipment Downtime & Business Loss

Commercial kitchen equipment is mechanical and electrical equipment and may occasionally experience faults, breakdowns, servicing requirements or periods of downtime.

Customers are responsible for considering their own business continuity requirements and the operational impact that equipment downtime may have on their business.

To the maximum extent permitted by law, Mattys is not liable for indirect, incidental, special or consequential loss arising from the failure, breakdown, delay, repair or unavailability of equipment, including:

• Loss of revenue
  

• Loss of profit
  

• Loss of business or trade
  

• Loss of production
  

• Loss of opportunity
  

• Business interruption or downtime
  

• Loss or spoilage of food, ingredients or other stock
  

• Additional staffing or operating costs
  

• Cost of temporary or substitute equipment
  

• Loss of contracts or customers
  

• Reputational loss
  

• Loss arising from the customer's inability to operate the equipment
  

• Loss arising from delays by manufacturers, suppliers, freight providers or authorised service agents where the delay is outside Mattys' reasonable control
  

Mattys does not guarantee that replacement equipment, loan equipment or temporary equipment will be provided while equipment is being assessed, repaired or replaced unless this has been specifically agreed in writing.

Customers operating businesses where equipment failure could cause significant operational or financial loss should consider appropriate contingency arrangements, backup equipment, maintenance programs and insurance.

Where Mattys assists with a manufacturer's warranty claim, service booking or authorised repair, this assistance does not mean Mattys controls or guarantees the response time, attendance time, parts availability or repair timeframe of the manufacturer or independent service provider.

Nothing in this section excludes, restricts or modifies any right, consumer guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

Where Mattys is legally liable for loss or damage that cannot lawfully be excluded or limited, that liability will be determined in accordance with the applicable law.

Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any guarantee, condition, warranty, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Consumer guarantees may apply to purchases made by individuals and, in certain circumstances, businesses.

Where applicable, goods must meet consumer guarantees including requirements relating to acceptable quality, fitness for disclosed purpose and matching their description.

Where a consumer guarantee is not met, the appropriate remedy will depend on the circumstances and applicable law.

Used, Demonstration & Clearance Equipment

Mattys may occasionally sell:

• Used equipment
  

• Demonstration equipment
  

• Factory seconds
  

• Clearance equipment
  

• Equipment with cosmetic imperfections
  

Where applicable, the known condition of the product will be disclosed or made available to the customer before purchase.

These products may have different warranty or return arrangements depending on their condition and the circumstances of sale.

Nothing in these Terms excludes rights that cannot lawfully be excluded.

Third-Party Services

Mattys may assist customers by coordinating or referring third-party services including:

• Freight
  

• Installation
  

• Equipment service
  

• Finance
  

• Specialist trades
  

• Other project services
  

Where the customer contracts directly with an independent third party, the third party's own terms and conditions may apply.

Mattys remains responsible for any obligations that apply to us under law and under any agreement we have made directly with the customer.

Promotions & Discount Codes

From time to time, Mattys may offer promotions, special pricing or discount codes.

Promotions may be subject to:

• Specified dates
  

• Product exclusions
  

• Minimum order values
  

• Stock availability
  

• Usage limits
  

• Other disclosed promotional conditions
  

Unless otherwise stated, promotions cannot necessarily be combined.

Mattys may withdraw or correct a promotion where there is a genuine error, subject to any rights already acquired by customers and applicable law.

Website Accounts

Customers may be able to create an account on the Mattys website.

You are responsible for maintaining the confidentiality of your login credentials and for taking reasonable steps to prevent unauthorised access to your account.

Please contact us promptly if you believe your account has been accessed without permission.

Privacy

Personal information collected through our website, sales process, orders and services is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose personal information and how you can contact us about privacy matters.

Intellectual Property

Unless otherwise stated, content published on the Mattys website is owned by or licensed to Mattys.

This may include:

• Text
  

• Graphics
  

• Logos
  

• Website design
  

• Images
  

• Videos
  

• Product guides
  

• Written content
  

• Other materials
  

You may use website content for ordinary personal or business purchasing purposes.

You must not reproduce, republish, commercially exploit or distribute substantial portions of our content without permission unless permitted by law.

Manufacturer trademarks, logos and product materials remain the property of their respective owners.

Third-Party Links

The Mattys website may contain links to third-party websites or services.

These links may be provided for convenience or additional information.

Mattys does not control third-party websites and is not responsible for their content, security, availability or privacy practices.

Website Availability

We aim to keep the Mattys website available and functioning correctly.

However, access may occasionally be interrupted due to:

• Maintenance
  

• System upgrades
  

• Technical issues
  

• Third-party service interruptions
  

• Security incidents
  

• Circumstances outside our reasonable control
  

We do not guarantee that the website will be uninterrupted at all times.

Information & Advice

General information published on the Mattys website is intended to assist customers researching commercial kitchen equipment.

It should not replace professional advice where specialist engineering, electrical, plumbing, gas, refrigeration, building, food-safety or regulatory advice is required.

Customers remain responsible for obtaining appropriate professional advice where their project requires it.

Events Outside Reasonable Control

Occasionally, supply or performance may be affected by circumstances outside the reasonable control of Mattys.

These may include:

• Natural disasters
  

• Severe weather
  

• Road or transport disruptions
  

• Industrial action
  

• Supplier or manufacturing disruptions
  

• International freight delays
  

• Government restrictions
  

• Power or communications failures
  

• Other events that could not reasonably have been prevented
  

Where this occurs, Mattys will take reasonable steps to communicate material impacts and resume performance as soon as reasonably practicable.

Any rights available under applicable law continue to apply.

Complaints & Disputes

If you have a concern about an order, product or service, we encourage you to contact Mattys first so we can review the issue and attempt to resolve it.

Where the issue relates to faulty equipment, warranty, returns or after-sales support, our After-Sales & Customer Care team can assist.

Nothing in this section prevents either party from exercising any legal rights or remedies available to them.

Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Our business
  

• Products or services
  

• Website
  

• Business processes
  

• Legal or regulatory requirements
  

The version applying to a transaction will generally be the version in effect when the relevant order or agreement was made, unless the parties agree otherwise or the law requires a different result.

Updated Terms will be published on the Mattys website with the date of the latest revision.

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Nothing in this section limits any right a consumer or other customer may have under applicable Australian law regarding where a claim or proceeding may be brought.

Related Policies

These Terms should be read together with our:

• Returns & Refunds Policy
  

• Shipping & Delivery Policy
  

• Privacy Policy
  

• Contact Information
  

Any additional terms stated on a quotation, invoice, project agreement, finance agreement or other specific written agreement may also apply.

Contact Mattys

For sales, orders or general enquiries:

For warranty, returns, damaged goods or after-sales support: