Shipping policy
We dispatch products from our warehouse within 1-2 business days to anywhere in Australia.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and delivery destination of your order. For large or heavy commercial equipment, freight costs will be quoted separately.
Delivery Timeframes
Standard delivery typically takes 3-7 business days after dispatch, depending on your location. Metro areas are generally faster, while regional and remote areas may take longer. Large freight items may require additional lead time.
Couriers & Freight Providers
We use trusted courier and freight partners including but not limited to Australia Post, Allied Express, TNT, and specialised commercial freight providers for large equipment. The carrier selected will depend on the size and nature of your order.
Large Item Freight
Commercial kitchen equipment such as refrigeration units, cooking equipment, and large dishwashers are shipped via freight. Delivery is to the ground floor or kerbside only unless a tailgate/liftgate service is arranged. Please ensure someone is available to receive the delivery and assist with unloading where required.
International Shipping
Currently, we primarily service customers within Australia. For international shipping enquiries, please contact us directly at info@mattys.com.au or call 1300 628 897.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Contact Us
If you have any questions about your delivery, please contact our team at info@mattys.com.au or call 1300 628 897, Monday to Friday, 9:00am β 5:00pm AEST.