ABOUT MATTYS
Why choose Mattys for commercial kitchen equipment?
Mattys is an Australian commercial kitchen equipment supplier founded in Sydney in 2014. Since then, we have served more than 10,000 customers across Australia's hospitality industry.
We supply commercial cooking equipment, refrigeration, dishwashing, food preparation equipment, stainless steel and other hospitality equipment from a broad range of Australian and international brands.
What makes Mattys different is our ability to help beyond simply supplying a product. Our team can assist with equipment selection, commercial kitchen projects, layouts, stainless fabrication, refrigeration, installation coordination, finance and after-sales support.
How long has Mattys been in business for?
Mattys was founded in Sydney in October 2014.
Since then, we have grown from an equipment supplier into a broader commercial kitchen partner servicing hospitality businesses across Australia.
How many customers has Mattys served?
Mattys celebrated serving its 10,000th customer in 2025.
Our customers range from independent hospitality operators through to larger venues, groups and multi-site businesses across Australia.
Does Mattys have a showroom?
Yes. Mattys has a commercial kitchen equipment showroom and distribution facility in Sydney.
For customers outside Sydney, we may also be able to arrange access to selected manufacturer or supplier showrooms around Australia.
If there is a particular product you would like to see, we recommend contacting our team before visiting so we can confirm its availability.
What types of businesses does Mattys work with?
Mattys works with independent operators, established hospitality businesses, multi-site groups and other organisations requiring commercial foodservice equipment.
This includes restaurants, cafés, bars, pubs, clubs, hotels, takeaway businesses, bakeries, commercial kitchens and other foodservice operations.
Do you sell commercial kitchen equipment to the public?
Yes.
You do not need to hold a trade account to purchase commercial kitchen equipment from Mattys.
What commercial kitchen equipment brands does Mattys supply?
Mattys supplies a broad range of Australian and international commercial kitchen equipment brands across cooking, refrigeration, dishwashing, beverage, food preparation and other equipment categories.
Our supplier range continues to evolve, so if you're looking for a particular brand or model, visit our Shop by Brands section or contact our team.
EQUIPMENT ADVICE
Can Mattys help me choose the right commercial kitchen equipment?
Yes.
You don't need to know exactly which model or brand you need before contacting us.
Our team can help compare equipment based on your menu, production requirements, kitchen space, budget, available utilities and expected workload.
Our goal is to help you find equipment that suits the application rather than simply selling the most expensive option.
Can I speak to someone for advice before purchasing?
Absolutely.
Commercial equipment can have specific electrical, gas, plumbing, ventilation, installation and space requirements.
If you're unsure about a product, model, brand or specification, we encourage you to speak with the Mattys team before ordering.
What should I check before buying commercial kitchen equipment?
Before purchasing commercial equipment, we recommend checking:
• Equipment dimensions and available space
• Access through doors, hallways and lifts
• Electrical voltage, phase and amperage
• Gas type and connection requirements
• Water and drainage requirements
• Ventilation and exhaust requirements
• Required production capacity
• Installation requirements
• Cleaning and maintenance requirements
If you're unsure about any of these, speak with the Mattys team before ordering.
What information should I provide when asking Mattys for an equipment recommendation?
The more we understand about your operation, the better our recommendation can be.
Useful information includes:
• What you're producing or serving
• Expected daily volume
• Your available kitchen space
• Existing equipment
• Electrical or gas availability
• Your preferred budget
• When the equipment is required
Photos, plans and equipment schedules can also be helpful for larger requirements.
Can Mattys source equipment that isn't listed on the website?
In many cases, yes.
Our website contains a large range of commercial kitchen equipment, but we also work with a broad network of manufacturers and suppliers.
If you cannot find a particular product, brand or model, contact our team and we can check whether it can be sourced.
Does Mattys sell new and pre-owned commercial kitchen equipment?
Yes.
Mattys primarily supplies new commercial kitchen equipment and also offers selected pre-owned equipment when available.
The condition, warranty and availability of pre-owned equipment varies by item, so please check the individual product details or speak with our team.
What should I look for when choosing a commercial kitchen equipment supplier?
Price is important, but it should not be the only consideration when purchasing commercial equipment.
We recommend considering:
• Knowledge of commercial hospitality equipment
• Ability to correctly specify equipment
• Access to reputable brands and alternatives
• Product availability and realistic lead times
• Warranty and after-sales support
• Delivery capabilities
• Installation and project support
• Finance options
• Ongoing assistance after the sale
Commercial equipment can be a significant investment. Choosing the right equipment and supplier can be just as important as finding the lowest initial price.
COMMERCIAL KITCHEN PROJECTS & FIT-OUTS
Can Mattys help with a complete commercial kitchen fit-out?
Yes.
Mattys can assist with complete commercial kitchen projects as well as individual equipment purchases.
Depending on the project, this may include commercial kitchen equipment, layouts, stainless steel fabrication, refrigeration, cool rooms and coordination with specialist trades.
Whether you're opening a new venue, renovating an existing kitchen or upgrading equipment, speak with our team about your project.
Can Mattys help with commercial kitchen design and layouts?
Yes.
Mattys can assist with commercial kitchen planning, including 2D and 3D layouts for suitable projects.
Equipment placement, workflow, available space and the operational requirements of the venue are considered during the planning process.
Can Mattys supply a complete venue rather than individual pieces of equipment?
Yes.
Mattys can supply a single piece of equipment or assist with equipment requirements across an entire commercial kitchen or hospitality venue.
This can include cooking equipment, refrigeration, dishwashing, food preparation equipment, stainless steel, cool rooms and other commercial kitchen requirements.
Can Mattys arrange installation?
Depending on the equipment and project, Mattys can assist with coordinating specialist installation requirements.
This may include equipment technicians, gasfitters, refrigeration technicians, stainless steel fabricators, specialised transport and commercial exhaust specialists.
Installation requirements vary between products, so speak with our team before purchasing if installation is required.
Does Mattys work with builders, designers and hospitality consultants?
Yes.
Mattys works with hospitality operators as well as builders, designers, consultants and other professionals involved in commercial kitchen projects.
We can assist with equipment selection, specifications, pricing, procurement and project coordination.
Can Mattys supply equipment for multi-site hospitality groups?
Yes.
Mattys works with both individual venues and multi-site hospitality businesses.
We can assist with standardising equipment selections, replacement equipment, new-site requirements and broader commercial kitchen procurement.
STOCK, ORDERS & DELIVERY
How can I place an order with Mattys?
You can purchase from Mattys:
• Online through our website
• By speaking with our sales team
• By email
• By requesting a quote
• By visiting our Sydney showroom
For larger equipment purchases or commercial kitchen projects, we recommend speaking with our team before placing the order.
How can I check if an item is currently in stock?
Stock availability can change quickly, particularly on popular commercial equipment.
We update website stock information where possible, but if you require equipment by a particular date, we recommend confirming availability with our team before ordering.
If an item isn't available, we may also be able to recommend a suitable alternative.
Can Mattys help if I need replacement equipment urgently?
Yes.
If an important piece of equipment has failed or you need a replacement urgently, contact our sales team.
We can check available stock and suitable alternatives across our inventory and supplier network to help identify the fastest practical option.
Can Mattys hold equipment for me?
Yes, in many cases.
A deposit is generally required to reserve equipment, typically between 30% and 50% depending on the product, availability and order requirements.
Speak with our team to confirm the requirements for the equipment you're purchasing.
Does Mattys deliver commercial kitchen equipment Australia-wide?
Yes.
Mattys supplies and delivers commercial kitchen equipment throughout Australia, including metropolitan and regional areas.
Delivery timeframes vary depending on stock availability, product size, location and the freight service required.
Can I pick up equipment from the Mattys warehouse?
Yes.
Collection is available for eligible orders from our Sydney facility.
Please confirm with our team that your order is ready before arriving, particularly for large or bulky equipment.
What happens if my equipment arrives damaged?
Contact Mattys as soon as possible.
Please provide your order details along with clear photographs of the equipment, packaging and any visible damage.
Our team will review the issue and coordinate the appropriate next steps with the freight provider or supplier where required.
We recommend inspecting commercial equipment as soon as practical after delivery.
PRICE, PAYMENT & FINANCE
What is the Mattys Price Match Promise?
Our Price Match Promise means we will review eligible pricing on an identical product being offered by another Australian supplier.
The product, model, specification, warranty, availability and other applicable terms must be comparable.
If you find an identical product advertised for less, send the details to our team and we'll review it.
What payment methods does Mattys accept?
Mattys accepts direct deposit and major credit cards, subject to the payment options available for your order.
Other payment arrangements may be available for selected orders.
For larger purchases, equipment finance may also be available subject to approval.
Are prices on the Mattys website inclusive or exclusive of GST?
Prices on the Mattys website are displayed excluding GST by default.
Applicable GST and shipping charges are calculated during the purchasing process.
Please check your quote, cart or order confirmation for the final amount payable.
Does Mattys offer commercial kitchen equipment finance?
Yes.
Mattys provides access to equipment finance options for eligible businesses, including equipment finance and Rent-Try-Buy options.
Finance applications, approvals, rates and conditions are determined by the relevant finance provider.
Speak with our team if you would like to explore finance before purchasing your equipment.
WARRANTY & AFTER-SALES SUPPORT
Who handles my warranty claim if I purchase equipment from Mattys?
Mattys can assist with your warranty claim.
You can submit your warranty request directly through Mattys and our support team will review the information and coordinate with the relevant manufacturer, supplier or authorised service agent.
Some manufacturers also allow customers to lodge claims directly with them, but if you've purchased through Mattys, our team is available to assist you through the process.
Does Mattys provide after-sales support?
Yes.
Our relationship with customers doesn't end when the equipment is delivered.
Mattys provides after-sales assistance for equipment purchased through us, including warranty support, manufacturer liaison and assistance coordinating authorised service where required.
If you experience an issue, contact our support team or submit a warranty request and we'll help direct the matter to the appropriate party.
What happens if my equipment breaks down after purchase?
Contact Mattys or submit a warranty request with as much information as possible.
This should include:
• Equipment model
• Serial number
• Description of the issue
• Photos or videos where relevant
• Proof of purchase if requested
Our support team will review the information and, where appropriate, coordinate the matter with the manufacturer, supplier or authorized service agent.
Warranty coverage is subject to the manufacturer's warranty conditions and the cause of the fault.
Can I use my own technician for a warranty repair?
You should contact Mattys or the relevant manufacturer before arranging your own technician for equipment that may be covered under warranty.
Work completed without prior authorisation may not be reimbursed and may affect warranty coverage depending on the manufacturer's conditions.
We strongly recommend obtaining approval before any warranty-related repair is carried out.
Do technicians provide after-hours warranty call-outs?
Most manufacturers and authorised warranty service agents operate during standard business hours.
After-hours service may be available for certain brands or circumstances, but it is not guaranteed and additional charges may apply.
If your equipment requires urgent attention, contact our support team and we can help determine the available service options.
Can my commercial equipment warranty be voided?
Yes.
Manufacturer warranties generally require equipment to be correctly installed, operated, cleaned and maintained.
Warranty coverage may be affected by:
• Incorrect installation
• Misuse of equipment
• Lack of required cleaning or maintenance
• Unauthorised modifications or repairs
• Incorrect electrical, gas or plumbing connections
• Using equipment outside its intended application
Always follow the manufacturer's installation, operating and maintenance instructions.
RETURNS & ORDER CHANGES
What payment methods are available at Mattys?
We accept Direct Deposit, Credit Card (excluding Amex & diners club) and cheque. For cheque payments, items will not be delivered till the cheque has been fully cleared in our account.
Can I return equipment if I change my mind?
Change-of-mind returns may be accepted subject to approval and the applicable supplier conditions.
Where a change-of-mind return is approved, the product generally needs to be unused, in its original packaging and in resalable condition.
Approved change-of-mind returns may be issued as store credit. A restocking fee of up to 30% and applicable freight charges may also apply.
Used equipment cannot generally be returned due to change of mind.
Please contact Mattys before returning any product so our team can confirm the applicable conditions.
What if I ordered the wrong equipment?
Contact Mattys as soon as possible.
If the equipment has not yet been dispatched, we may be able to amend the order depending on the product and supplier.
If the equipment has already been dispatched or specially ordered, freight, supplier cancellation or restocking charges may apply.
This is why we recommend speaking with our team before ordering if you're unsure about a product specification.
What happens if the equipment I receive is faulty?
If you believe the equipment has a manufacturing fault, contact Mattys and submit a warranty request.
Our team will review the information and assist with progressing the matter under the relevant manufacturer's warranty terms.
Your rights under Australian Consumer Law also continue to apply where applicable.
STILL NEED HELP?
I can't find the answer to my question. What should I do?
Contact the Mattys team.
Whether you need help choosing equipment, confirming stock, checking a specification, discussing a project or resolving an after-sales issue, we're here to help.
Call us on 1300 628 897 or contact us through the Mattys website.