General Information
How long has Mattys been in business for?
Since October 2014.
How many showrooms does Mattys have?
We have 1 showroom in Sydney at the moment, however we currently use many of our suppliers showrooms in other states to accomodate everyone across the country.
Where does Mattys deliver to?
We deliver Australia-wide. Metro cities are usually within 3 days but regional areas differ as many of the major freight companies use on-forwarders which a allocate a particular day to go into these regional towns.
What is the Mattys Price Match Promise?
The MPMP is our promise to the consumer that we will always price match the same item so you can shop with confidence.
Do you sell to the public?
Absolutely YES.
Warranty Information
Who do I make a warranty claim with? Mattys or the manufacturer?
Both. It's completely up to you. For a quicker response we suggest you directly contact the manufacturer to make a warranty claim or you can submit that information to us to send to the manufcaturer.
Do technicians come out after-hours for a warranty call-out?
Manufacturer's offices are usually opened mon-fri/9am-5pm and thats usually the time frame technicians go out to resolve any warranty issues.
Frequently asked question
If I use my own technician will bill be compensated even if it's for a issue under warranty?
Can I void my warranty?
Yes. If machines are not cleaned properly, used for the right applications, not connected properly or are not positioned as recommended by Manufacturer then it will be highly likely that warranty will be voided. E.g. a fridge that does have the condenser filter cleaned regularly.
PAYMENTS AND PURCHASING INFORMATION
What payment methods are available at Mattys?
We accept Direct Deposit, Credit Card (excluding Amex & diners club) and cheque. For cheque payments, items will not be delivered till the cheque has been fully cleared in our account.
How can I place an order?
- Online
- Phone or via email, or you can
- Visit our showroom
Stock availability?
We do try our best to update stock statuses on each item on our website but we do find that because it frequently changes we can be delayed some times so it's best to contact us over the phone or via email to check stock availability with one of our staff.
Can I hold an item?
Yes. A deposit will be required and depending on the item can very between 30-50% upfront.
Can I pick up an order from your warehouse?
Yes. But please check when it will be ready by speaking to one of our staff prior to coming in.
Can I return an item due to change-of-mind?
Yes, however a restocking fee of up to 30% may apply including any delivery fees that will also be charged.