Need help after your purchase?
The Mattys Care Team handles all after-sales matters relating to equipment purchased from Mattys, including:
Mattys Care was created because we believe looking after our customers shouldn't stop once the equipment has been delivered.
Commercial equipment is an important part of your business, and when something goes wrong, you need a clear place to turn.
The Mattys Care Team is dedicated to helping our customers after their purchase, coordinating the right support and making the process as simple as possible.
To help us review your claim quickly, please have the following ready where relevant:
Providing complete information helps us progress your claim faster.
Once your claim is submitted, the Mattys Care Team will review it and determine the appropriate next step.
Depending on the issue, we may coordinate with the manufacturer, supplier, technician, freight provider or another relevant party.
We'll keep you updated as your claim progresses.
Some claims may require inspection or assessment before an outcome can be determined. Technician availability, parts availability and manufacturer response times may also affect resolution time.
Your rights under the Australian Consumer Law continue to apply where applicable.
Use the form below for all Mattys Care claims.
If you need help with an existing claim or have an after-sales question:
Email: help@mattys.com.au
Phone: 1300 628 897
If you have already submitted a claim, please reply to your existing Mattys Care email rather than submitting another claim for the same issue so you can get the best and quickest outcome.
